The Humane Customer Services . . .

The point I've been trying to get across through numerous blogs is that we here at Gridstop Ltd, aka Cybercheckout, are genuine people, trying our best to provide you with a standard of service that is both professional, down to earth and friendly.

It's a proven point that people like to deal with people, not companies. How many times have you been on the phone to the customer services of some huge company, insurance for example (no offence), and the replies you get are bog-standard? It's as if these people have a textbook in front of them telling them what to say. Admittedly they answer your query, but there's no life to them. I often wonder if, when they turn up for work in the morning, the place automatically turns them into machines.

And it's here that I refer you to an episode of Friends, where Phoebe gets herself a job selling toner and meets a man who wants to kill himself. Her famous response: Is that because you're out of toner? But her textbook failed to explain how she should answer such a decline in sale, and she was stumped (notice how there's an episode of Friends for every occasion?)

It's not the case here. Here we are living and breathing - flesh and blood. We have no textbooks to follow. We answer your queries in a down-to-earth manner, and if you end up having a giggle at the same time, then so be it. It's not breaking any rules, and we're only human.

And to prove we are human, a classic blonde comment from a colleague whilst eating a Rice Cake.

"Are rice cakes made from the same stuff as Polystyrene . . . ?"

*rolls around the floor in a fit of giggly laughter . . .

I love working here . . .

D. Ilott

Cybercheckout

Gridstop Ltd